Outpour

Privacy Policy

Who we are

Outpour is a private retail company. We are engaged in the sale of wine, wine tasting classes and wine education. Our sales take place online at outpour.co.uk.

You can contact our data protection manager directly at:

info@outpour.co.uk
07475580011

What information we collect


Customers and Visitors to the Site

We may collect your personal data in a variety of ways, including, but not limited to, when you visit our site, register for any of our services, subscribe to our Subscription service, complete a form, or in connection with our online wine tasting and education.


Age Verification
  1. Customers’ personal data will be used to verify their age-range in order to ensure that they may legally have access to/purchase the good(-s) or services on your site
  2. Customers’ personal data will be processed by AgeChecked Ltd.
  3. Their personal data will not be retained by AgeChecked Ltd.

Contact Information

In certain circumstances and depending on the services you would like to use, we may ask customers and visitors to provide us with their full name, DOB, email, address, phone number and billing information. 


Payment and Delivery Information

If you place an order, we will collect information relating to the transaction. This may include your credit card information (This information is not stored and is passed on to our Payment Service Provider for authorisation purposes only), billing and mailing address, and other payment-related information. If you are sending your purchase as a gift, we will also collect your recipient's name, surname, address, phone number, and email to fulfil your request. 


Technical Usage and Location Information

How we Use the Information We Collect


Cookies

We use cookies which are small text files stored on your computer, to track your visit from page to page. Cookies enable your order to be processed as you navigate through the website. Otherwise, we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only to improve our website. We do not share it with any other organisation for commercial purposes. You may choose to disable cookies on your browser. If you decide to do this, some functions of the website may not be available to you and you will not be able to use the website to make a purchase. 


Personal Identifiable Details


Orders

We use the personal identifiable data you provide us to complete any orders placed with us and to provide you with customer service related to past orders, tracking parcels, and any other information that we may require for this purpose. 

Sharing information with third parties

We do not sell, trade, or rent Users personal identification information to others. Once you provide access to specific data, it belongs to us and only us. We may use third-party service providers to help us operate our business, such as using software to send our email newsletters or order confirmations. We may share your information with these third parties for those limited purposes where you have given us your permission. An example would be accepting our terms and conditions during your purchase completion

Cookies

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Information security

We use SHA-2 and 2048-bit encryption to ensure information security.

Data Retention Periods

We retain data relating to transactions indefinitely. However, we will delete any personal information relating to such transactions after 6 years.


Data received


Your Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@outpour.co.uk or 07475580011 if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@outpour.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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